Frequently Asked Questions:
Hopefully the answers to your questions are here.
Otherwise, call us at 800-526-8006 - option 1.
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Q: What is MRN Manager?
A: MRN Manager is a web based software remittance processing denial management program and service that accelerates cash collections and reduces labor cost for healthcare providers.
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Q: How does MRN Manager Work?
A: MRN Manager incorporates a dynamic, real-time remittance processing - denial claim administrator, data warehousing and knowledge management in a user-friendly Microsoft Windows environment. All that is required to start benefiting from MRN Manager's powerful features is access to your ERN (Electronic Remittance Notice) files that you download from your Clearinghouse, Payor or Billing System.
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Q: Where do I find my ERN files?
A: ERN (Electronic Remittance Notice) files are usually located in a folder on your PC or network. The location varies, depending on whether you download them directly from Medicare or which billing software you are using. Our knowledgeable support staff will assist you in locating them and uploading them to the MRN Manager central database.
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Q: Do I need any special equipment of software to use MRN Manager?
A:
MRN Manager is a stand-alone software program that runs on any PC that meets the following minimum requirements:
- Microsoft Windows 2000 or higher,
- 256 MB of memory,
- Internet Explorer 6.0 or higher, and
- Access to the Internet via broadband (DSL, Cable) or higher.
That is all you need.
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Q: Can I try MRN Manager before buying it?
A: MRN manager offers a 15-day no obligation free trial.
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Q: How will MRN Manager benefit my company?
A: With increased pressure on healthcare providers related to reduced reimbursement and increased operating cost/overhead, compliance and liability insurance, claims processing is a continuing dilemma. This is specifically related to back end denied claims. MRN Manager will significantly reduce the amount of labor needed to resubmit these claims along with improving the company's overall claim submission/denial ratio. This will result in lower Days Sales Outstanding (DSO) and improving the company's cash position.
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Q: How many people can use MRN Manager?
A: MRN Manager can be used 24/7 by any authorized user in your company. MRN allows for unlimited users when purchased by your company.
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Q: How long can my company use MRN Manager?
A: MRN Manager is licensed in 12-month intervals. Extended terms are available upon request.
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Q: How much does MRN Manager Cost?
A: MRN Manager costs less than $10 per day to use depending on your company's specific needs.
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Q: Are there any additional charges to use MRN Manager?
A: MRN Manager includes all support, updates and training as part of the 12-month licensing fee. There are no transaction charges or limitations on use of the software. The users have unlimited access 24 hours a day, 7 days a week.
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Q: Does MRN Manager have any guarantees?
A: MRN Manager has a 30 day unconditional satisfaction guarantee, which states that if you are not satisfied with our service you will receive a full refund upon request as stated in our terms of use agreement.
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Q: Is MRN Manager HIPAA Compliant and safe to use via the Internet?
A: MRN Manager is 100% HIPAA compliant and uses 128 bit encryption to ensure that your information and data is always protected.
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Q: Where do I go for more information?
A:
Contact our Sales Department:
Ask about the free trial!
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